Refund policy
Last updated: November 1, 2025
At Avelora Dental, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we've made our return and refund process simple and straightforward.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all purchases. If you're not satisfied with your Avelora product for any reason, contact us within 30 days of delivery for a full refund or replacement.
No return shipping required. Due to the high cost of international returns from our overseas fulfilment partners, we do not require you to physically return items. Simply contact us and we'll process your refund.
How to Request a Refund or Replacement
Contact us within 30 days of delivery by emailing: hello@aveloradental.com
Please include in your email:
- Your order number
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Brief reason for the refund request
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For damaged, defective, or incorrect items: photos or video showing the issue
We typically respond within 24 hours and will process your refund or replacement immediately.
Refund Eligibility
You're Eligible for a Refund or Replacement If:
✓ You're not satisfied - Changed your mind or the product doesn't meet your expectations
✓ Damaged or defective product - Item arrived broken, faulty, or not working properly
✓ Wrong item received - We sent you the incorrect product
✓ Missing items - Parts of your order are missing
✓ Significant shipping delays - Your order is stuck in transit, pending, or not delivered within 60 days of shipping
Photo or Video Evidence Required For:
To help us process your claim quickly and arrange a replacement or refund, please provide photo or video evidence for:
- Damaged products
- Defective or faulty items
- Wrong items received
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Missing items or parts
This helps us resolve your issue faster and ensures we can improve our service. Simply attach photos to your email - it takes seconds with your smartphone.
Refund Processing Time
Once we approve your refund:
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Refunds are processed within 1-2 business days
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Funds appear in your account within 5-10 business days, depending on your bank or card provider
You'll receive email confirmation once your refund has been processed.
Shipping Delays & Lost Packages
Delayed Orders
If tracking shows your order is stuck in transit, pending, or expired beyond 60 days after shipping, you're eligible for a full refund or replacement. Contact us with your order number and we'll arrange this immediately.
Lost or Undelivered Packages
If tracking shows your order was delivered but you haven't received it:
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Check with neighbours or household members
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Contact your local post office with the tracking number
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If you still can't locate it, email us at hello@aveloradental.com and we'll investigate
For confirmed non-delivery, we'll issue a full refund or send a replacement at no cost.
Exchanges
If you'd like to exchange your product for a different model, please contact us at hello@aveloradental.com. The fastest way is to request a refund for your current item, then place a new order for the product you prefer.
Items Not Eligible for Refunds
The following situations are not covered by our refund policy:
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Orders cancelled after they've already been shipped
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Refund requests made more than 30 days after delivery
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Items purchased from unauthorised third-party sellers (not from aveloradental.com)
Cancelled Orders
If you need to cancel your order before it ships, contact us immediately at hello@aveloradental.com.
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Orders cancelled before processing: Full refund
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Orders already shipped: You'll need to wait for delivery and follow our standard return process
Questions?
If you have any questions about returns, refunds, or exchanges, we're here to help:
Email: hello@aveloradental.com
Response Time: Typically within 24 hours
Our Commitment to You
We stand behind the quality of our products. Your satisfaction is important to us, and we're committed to making things right if you're not completely happy with your purchase.
Avelora Dental
Xav Holdings Ltd trading as Avelora Dental
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Registration Number: 16710686